Cancellation/Refund Policy

At Shivmangalam, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 10 days of the receipt of your order. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (less Shipping charge) . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card or paypal, once we receive the product we will credit your account.
How to return or exchange an item:
Please send us an email at info@shivmangalam.com before initiating the return. We recommend you to send the return products via a reliable courier or Speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Pack the product in a slim pack with bubble packing so that they are safe during transit.
Its a request from our side to please take a video while unboxing the parcel when received. If there is no video refund or replacement requests will not be entertained.
There are multiple checkpoints in place to make sure that your order is fulfilled so any return requests without valid video proof of unboxing will not be entertained.

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